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At Pro Therm, we do everything we can to offer you products of the highest quality. Your satisfaction is our top priority. However, if you are not satisfied with a product, we offer you an uncomplicated return option. Below you will find all the important information about our returns policy:

#### 1. Return period

You have the right to return your order within 14 days of receiving the goods. Please note that the goods must be returned in their original condition and in their original packaging.

#### 2. Return procedure

To initiate a return, please follow these steps:

1. contact our secretariat at 0049 23097843800

2. send the package to the following address:

Pro Therm Gesellschaft für Begleitheizungen, Steuerungsbau u. Elektrotechnik mbH

Am Herdicksbach 23

45731 Waltrop

Germany

#### 3. Return costs

The customer shall bear the costs for the return shipment, unless the return is due to an error on our part (e.g. incorrect or defective product). In such a case, we will bear the return costs.

#### 4. Refund

Once we have received and inspected the returned goods, we will issue a refund to the original payment method. This can take up to 14 days. Please note that additional processing times may apply depending on the payment provider.

#### 5. Exceptions

Some items are excluded from returns, these include

- Personalized items

- Custom-made products

For further information or if you have any questions about our returns policy, please do not hesitate to contact our customer service team.

Thank you for your trust and support!

With kind regards,

Your Pro Therm Team

The packaging is sometimes not in neutral packaging.

Shipping is carried out by DPD and can take a few days.