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At Pro Therm, we do everything we can to provide you with products of the highest quality. Your satisfaction is our top priority. However, if you are not satisfied with a product, we offer you a hassle-free return option. Below you will find all the important information about our return policy:

#### 1. Return period

You have the right to return your order within 14 days of receiving the goods. Please note that the goods must be returned in their original condition and in the original packaging.

#### 2. Return procedure

To initiate a return, please follow these steps:
1. Contact our secretariat at 0049 23097843800
2. Send the package to the following address:

Pro Therm Gesellschaft für Spurenheizungen, Steuerungsbau u. Elektrotechnik mbH
Am Herdicksbach 23
45731 Waltrop
Germany

#### 3. Return costs

The customer is responsible for the cost of returning the goods, unless the return is due to an error on our part (e.g. incorrect or defective product). In such a case, we will cover the return shipping costs.

#### 4. Refund

Once we have received and inspected the returned goods, we will process the refund to the original method of payment. This may take up to 14 days. Please note that additional processing times may apply depending on your payment provider.

#### 5. Exceptions

Some items are non-returnable, including:
- Personalized items
- Custom-made products

If you have any further information or questions about our return policy, please contact our customer service team.

We thank you for your trust and support!

Best regards,

Your Pro Therm Team

Packaging is sometimes not done in neutral packaging.
Shipping is via DPD and may take a few days.